Can I use the bouncy castle indoors?
Yes. But please call us to make sure that you have more than enough ceiling height to accommodate the bouncy castle. We will provide sand bags to secure the bouncy castle indoors.
Can I use the bouncy castle if it rains?
Most of our bouncy castles are equipped with a cover so that they can be used in light rain. If the weather is bad – very windy or wet – the bouncy castle should not be used outside.
What sort of surface will I need for the bouncy castle?
You will need a relatively flat surface that is free from sharp objects, grass cuttings and animal faeces. Your bouncy castle will be staked down so you will need an appropriate surface for us to use stakes, e.g. grass area or a flower border.
If it’s a hot day, can I run water down the slide?
No. The bouncy castle runs on electricity so no water should be used at all.
How much space do you need to deliver the bouncy castle?
Make sure that there is a clear pathway from where our vehicle will be able to park to where you would like the bouncy castle. We deliver the bouncy castles on a sack barrow, so will need a 3ft wide space to deliver, with as few steps as possible.
What should I do to be ready for the bouncy castle delivery?
Make sure that you have cleared the area where the bouncy castle will be set up. Cut back any low-hanging trees and make sure that the ground is free of sharp objects, grass cuttings and animal faeces.
How much space will I need to clear for the bouncy castle?
Make sure that you have cleared an area that is larger than the bouncy castle. Each bouncy castle page on our website includes the dimensions of the bouncy castle. You will need 2ft clear around the back and sides of the bouncy castle and 6ft clear at the front for the safety mats.
What are the age limits on the bouncy castles?
The age limits for each bouncy castle are listed on our website pages.
Do you have insurance?
Yes. We are fully insured to provide and set up bouncy castles. It is the hirer’s responsibility to ensure that there is proper supervision of the bouncy castle and associated equipment and for the adequate supervision of people using the bouncy castle, at all times.
Do you supply safety mats?
Yes. Each bouncy castle is installed with the proper safety mats.
How is the bouncy castle powered?
The bouncy castle requires one regular plug socket within 25ft of the bouncy castle.
What time will you come and set up the bouncy castle?
Bouncy castles are delivered between 9am and 12 noon. As we usually have several to deliver and set up, we cannot guarantee an exact time. However, if you have a specific time request, please give us a call and we will do our best to accommodate you.
What time will you come and collect the bouncy castle?
We will come and collect the bouncy castle after 6pm. Please call for prices if you would like to arrange to keep the bouncy castle until a later time. As we will be collecting several bouncy castles, we cannot guarantee an exact time. However, if you have a specific time request, please give us a call and we will do our best to accommodate you.
Can I keep the bouncy castle overnight?
Not usually. Please give us a call to discuss your circumstances if you are thinking about hiring a bouncy castle overnight.
Can I come and collect the bouncy castle from you?
No. The terms of our insurance dictate that the bouncy castle must be set up by A5 Bouncy Castles.
What should I do if I have any other questions?
There are more details on our Terms & Conditions page or you could give us a call on 01582 501 200.